Global Privacy Policy

Last modified on January 14, 2014.


Welcome to the web site www.twitch.tv, www.justin.tv and any other web sites, applications, or services that link to this Privacy Policy (collectively, the “Twitch Service”), which sites, applications or services are operated or produced by Twitch Interactive, Inc. (“Twitch”). Twitch values the privacy of the users, subscribers, publishers, members, and others who visit and use the Twitch Service (collectively or individually, “You” or “Users”) and wants you to be familiar with how we collect, use and disclose information from and about you.


By using the Twitch Service, you expressly consent to the information handling practices described in this notice.


This Privacy Policy applies to Twitch’s collection and use of your personal information (i.e., information that identifies a specific person, such as full name or email address). It also describes generally Twitch’s practices for handling non-personal information (for example, interests, demographics and services usage).


TABLE OF CONTENTS

  1. The Information Twitch Collects
  2. The Way Twitch Uses Information
  3. When Twitch Discloses Information
  4. Your Choices
  5. Advertisers
  6. Data Security
  7. Children’s Privacy
  8. International Visitors
  9. In the Event of Merger or Sale
  10. Changes and Updates to this Privacy Notice
  11. Effective Date, Date Last Modified
  12. Twitch Contact Information

The Information Twitch Collects

  • User-provided Information: You may provide to Twitch what is generally called “personally identifiable” information (such as your name, email address, postal mailing address, home/mobile telephone number, credit card number and billing information) if you register for a Twitch Service, or upload, purchase, view or download certain content or products from the Twitch Service, enter contests or sweepstakes, or otherwise use the features and functionality of the Twitch Service.

  • “Cookies” Information: When you access the Twitch Service, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer. Twitch may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Twitch Service. Persistent cookies can be removed. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. We may also use Adobe Flash cookies, such as where we use Flash to provide video content. The Adobe Flash Player is an application and web tool that allows rapid development of dynamic content. Flash (and similar applications) use technology to remember settings, preferences and usage similar to browser cookies but these are managed through a different interface than the one provided by your web browser. You may manage or remove such cookies by accessing your Flash management tools available at Adobe’s website. Please note that by blocking any or all cookies you may not have access to certain features, content or personalization available through the Twitch Service.

  • “Automatically Collected” Information: When you access the Twitch Service or open one of our HTML emails, we may automatically record certain information from your system by using different types of tracking technology. This “automatically collected” information may include Internet Protocol address (“IP Address”), a unique user ID, version of software installed, system type, the content and pages that you access on the Twitch Service, and the dates and times that you visit the Twitch Service.

  • Information from Other Sources: We may obtain information, including personally identifiable information, from third parties and sources other than the Twitch Service, such as advertisers or social media networks for which you have approved our access to information (e.g., information from your Facebook account provided by the Facebook APIs). When you access the Twitch Service through social media networks or when you connect a Twitch Service to social media networks, you are authorizing Twitch to collect, store and use such information and content in accordance with this Privacy Policy. If we combine or associate information from such other sources with personally identifiable information that we collect through the Twitch Service, we will treat the combined information as personally identifiable information in accordance with this Privacy Policy.

  • The Way Twitch Uses Information

  • Twitch uses the information that you provide or that we collect from you: to operate, maintain, enhance, and provide all of the features and services found on the Twitch Service; to improve your experience with the Twitch Service by delivering content you will find relevant and interesting, including advertising and marketing messages; to allow you to comment on content, and participate in online games, contests or rewards programs; and as necessary to comply as a service provider with the Digital Millennium Copyright Act.

  • We will use your email address, without further consent, for administrative communications such as notifying you of major Twitch Service updates, for customer service purposes, to address copyright infringement or defamation issues, or to contact you regarding any content that you have posted to or downloaded from the Twitch Service.

  • Twitch may periodically send promotional materials or notifications to you related to the Twitch Service. If you want to stop receiving promotional materials, you can go to the Settings Page located at www.twitch.tv/settings or www.justin.tv/settings, as applicable, once you have logged in to the Twitch Service or follow the unsubscribe instructions at the bottom of each email. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.

  • Twitch uses all of the information that we collect to understand the usage trends and preferences of our Users, to improve the way the Twitch Service works and looks, and to create new features and functionality.

  • Twitch may use “Automatically Collected” information and “Cookies” information to: (a) automatically update the Twitch application on your system; (b) remember your information so that you will not have to re-enter it during your visit or the next time you access the Twitch Service; (c) provide customized third-party advertisements, content and information; (d) monitor the effectiveness of third-party marketing campaigns; (e) monitor aggregate site usage metrics such as total number of visitors and pages accessed; and (f) track your entries, submissions, and status in any promotions or other activities.

  • When Twitch Discloses Information

  • Twitch is not in the business of sharing your personally identifiable information with other organizations for their marketing or promotional uses without your prior express consent. Please be aware, however, that any personally identifiable information that you voluntarily choose to display on any publicly available portion of the Twitch Service – such as when you publish content, comments or profile information – becomes publicly available and may be collected and used by others without restriction.

  • Twitch may disclose Automatically Collected and other aggregate non-personally-identifiable information with interested third parties to assist such parties in understanding the usage and demographic patterns for certain programs, content, services, advertisements, promotions, or other functionality of Twitch.

  • We may disclose some limited User information to affiliated companies or other businesses or persons to: provide web site hosting, maintenance, and security services; fulfill orders; conduct data analysis and create reports; offer certain functionality; and assist Twitch in improving the Twitch Service and creating new services features. We require that these parties process such information in compliance with this Privacy Policy, we authorize only a limited use of such information, and we require these parties to use reasonable confidentiality measures.

  • Twitch may disclose User information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws (such as U.S. Copyright law) or respond to a court order, judicial or other government subpoena, or warrant in the manner required by the requesting entity.

  • Twitch also reserves the right to disclose User information that we believe, in good faith, is appropriate or necessary to take precautions against liability; protect Twitch from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Twitch Service; or to protect the rights, property, or personal safety of Twitch, our Users, or others.

  • Your Choices

    You may, of course, decline to share your personally-identifiable information with Twitch, in which case Twitch will not be able to provide to you some of the features and functionality found on the Twitch Service. If you would like to access, review, correct, update, suppress, or otherwise limit our use of your personal information you have previously provided directly to us, you may contact us as outlined in the last section of this Privacy Policy titled “Twitch Contact Information”; or using the mechanism provided below. In your request, please include your email address, name, address, and telephone number and specify clearly what information you would like to access, change, update, or suppress. We will try to comply with your request as soon as reasonably practicable.


    You may update, correct, or delete your user information and preferences by visiting the Settings Page located at www.twitch.tv/settings or www.justin.tv/settings, as applicable, once you have logged in to the Twitch Service.


    To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information. You are responsible for maintaining the secrecy of your unique password and account information at all times.


    Advertisers

    Twitch may allow advertisers, third-party advertising networks and third-party advertising serving companies to serve advertisements directly to you within the Twitch Service and other Twitch sites, services and software. By serving these advertisements directly to you, these companies can set their own cookies on your computer and trigger their own Web beacons and other tracking technologies to measure the effectiveness of their advertisements, and to collect and track information such as demographic information, inferred interests, aggregated information, and activity to assist them in personalizing the advertising content delivered to you. Twitch does not provide your personally identifiable information to these third-party ad servers or ad networks without your consent. However, please note that if an advertiser asks Twitch to show an advertisement to a certain audience (for example, males age 15 to 18) or audience segment (for example, males age 15 to 18 who have participated in certain promotions) and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience that they were trying to reach.


    This Privacy Policy does not apply to, and we cannot control the tracking technologies and activities of, such other advertisers, third-party advertising networks, or third-party advertising servers. You should consult the respective privacy policies of these advertisers, third-party advertising networks, or third-party advertising servers. For more information about third-party advertising networks and similar entities that use these technologies, see www.aboutads.info/consumers, and to opt-out of such ad networks’ and services’ use of information about your online browsing activities to serve advertising targeted to your interests, go to www.aboutads.info/choices.


    Our Commitment to Data Security

    Twitch uses certain physical, managerial, and technical measures designed to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Twitch, and you do so at your own risk. Once we receive your transmission of information, Twitch makes efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.


    If Twitch learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Twitch may post a notice on the Twitch Service if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach you should notify us at privacy@twitch.tv.


    Our Commitment to Children’s Privacy

    IF YOU ARE UNDER 13 YEARS OF AGE, THEN PLEASE DO NOT USE OR ACCESS THE TWITCH SERVICE AT ANY TIME OR IN ANY MANNER.


    Protecting the privacy of young children is especially important. For that reason, Twitch does not knowingly collect or maintain personally identifiable information from persons under 13 years-of-age. If Twitch learns that personally-identifiable information of persons less than 13-years-of-age has been collected on or through the Twitch Service, then Twitch will take the appropriate steps to delete this information.


    If you are the parent or legal guardian of a child under 13 who has become Twitch Service member, then please contact Twitch at privacy@twitch.tv to have that child’s account terminated and information deleted.


    The following are some resources that may help parents and legal guardians in monitoring and limiting your children’s' access to certain types of material on the Internet. While Twitch does not endorse these products, we provide information about them as a public service to our community.


  • “OnGuard Online,” maintained by the FTC.
  • WiredSafety
  • Netsmartz.org
  • The Child Safety Network
  • Control Kids
  • Cyber Sitter
  • Net Nanny

  • International Visitors

    For Users visiting the Twitch Service from the European Economic Area or other non-U.S. territories, please note that any data you enter into the Twitch Service will be transferred outside the European Economic Area or such other non-U.S. territory for use by Twitch and its affiliates for any of the purposes described herein. In addition, because Twitch operates globally, we may make information we gather available to worldwide business units and affiliates. By providing any data on the Twitch Service, you hereby expressly consent to such transfers of your data to the United States or other countries. The laws in the United States where Twitch is incorporated may not provide the same level of protection for information that Users provide to Twitch or Twitch collects from Users in connection with the Twitch Service as the laws where such Users from the European Economic Area or other non-U.S. territories are located.


    In the Event of Merger or Sale

    In the event that Twitch or assets related to the Twitch Service are acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from Users as part of that merger, acquisition, sale, or other change of control.


    Changes and Updates to this Privacy Notice:

    This Privacy Policy may be revised periodically without further notice to you and this will be reflected by a “last modified” date below. Please revisit this page to stay aware of any changes. In general, we only use your personal information in the manner described in the Privacy Policy in effect when we received that personal information. Your continued use of the Twitch Service constitutes your agreement to this Privacy Policy and any future revisions.

    For revisions to this Privacy Policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will make reasonable efforts to notify you and obtain your consent before implementing revisions with respect to such information.


    Twitch Contact Information

    Please contact Twitch with any questions or comments about this Privacy Policy, your personal information, and our third-party disclosure practices or your consent choices at: 225 Bush Street, 6th Floor, San Francisco, CA 94104; by email: privacy@twitch.tv. We will respond to your inquiry within 30 days of its receipt. If you are a California resident, you may have this same information emailed to you by sending a letter to the foregoing address with your email address and a request for this information.